Global L&D, Quality & Compliance Specialist

International SOS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global concierge and loyalty service provider is seeking an LDQC Specialist to lead the Learning and Development initiatives. This role involves designing effective curricula, implementing training programs, and ensuring compliance with quality standards. Ideal candidates should possess experience in Learning & Development within various industries, including hospitality or banking. Fluency in English and Khaleeji Arabic is mandatory, alongside project management skills for supporting diverse operations. The position offers a highly engaged work culture with opportunities for continuous development.

Benefits

Medical coverage (outpatient and inpatient)

Accessible office location via public transport

Engaged work culture

Opportunities for continuous learning

Qualifications

• Experience in Learning & Development, Quality, and Compliance within operational frameworks.
• Ability to foster a culture of continuous improvement and compliance.
• Proficient in developing innovative training programs.

Responsibilities

• Develop and implement a localized learning plan to accelerate service excellence.
• Enhance team members’ skills through targeted interventions.
• Ensure compliance with quality and operational standards.

Skills

Innovative curriculum design

Project management

Cultural competence

Quality assurance metrics

Training facilitation

Fluency in English

Khaleeji Arabic

Education

Academic credentials in adult learning

Service industry education

Job description

A global concierge and loyalty service provider is seeking an LDQC Specialist to lead the Learning and Development initiatives. This role involves designing effective curricula, implementing training programs, and ensuring compliance with quality standards. Ideal candidates should possess experience in Learning & Development within various industries, including hospitality or banking. Fluency in English and Khaleeji Arabic is mandatory, alongside project management skills for supporting diverse operations. The position offers a highly engaged work culture with opportunities for continuous development.