Global FX & CFDs Client Services Specialist

ThinkMarkets Group; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A global financial technology company in Dubai is looking for a Client Services Executive to support international clients. In this role, you'll handle inquiries through live chat, email, and phone while demonstrating a strong understanding of trading platforms. Ideal candidates will possess fluency in English, previous experience in customer support, and a relevant degree. This position requires effective communication and the ability to work in a fast-paced environment, ensuring client needs are addressed promptly and efficiently.

Qualifications

• Fluent in English both spoken and written.
• Prior experience in client service or customer support in financial services.
• Solid understanding of trading platforms, FX, CFDs, and commodities.

Responsibilities

• Respond to client inquiries via multiple channels.
• Demonstrate understanding of products and support clients.
• Collaborate with teams to achieve KPIs.

Skills

Fluency in English

Client service experience

Strong interpersonal skills

Ability to work under pressure

Education

Relevant university degree

Tools

CRM systems

Trading platforms

Job description

A global financial technology company in Dubai is looking for a Client Services Executive to support international clients. In this role, you'll handle inquiries through live chat, email, and phone while demonstrating a strong understanding of trading platforms. Ideal candidates will possess fluency in English, previous experience in customer support, and a relevant degree. This position requires effective communication and the ability to work in a fast-paced environment, ensuring client needs are addressed promptly and efficiently.