Global Customer & Order Management Specialist

Thales Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai is looking for a customer service representative to manage customer purchase orders and ensure service excellence. The ideal candidate will have 2-3 years of experience in logistics within a multi-national company, along with proficiency in international trade practices. Strong interpersonal skills and organizational abilities are essential. The role requires coordination with various internal teams and maintaining customer satisfaction throughout the order process, contributing to a dynamic work environment.

Qualifications

• 2 to 3 years’ experience in a similar role in a Multi-National Company.
• Experience in logistics, export, and import.
• Proficient in English, knowledge of French or Arabic is a plus.

Responsibilities

• Develop close relationships with customers to manage communication.
• Take ownership of Customer Purchase Orders from receipt to delivery.
• Coordinate order treatment with internal teams.

Skills

Customer oriented

Good organization skills

Interpersonal communication

IT Literate (Microsoft Pack Office)

Stress resistant

Education

College graduation in International Trade or Business

Training in logistics

Tools

ERP (Oracle)

Job description

A leading technology firm in Dubai is looking for a customer service representative to manage customer purchase orders and ensure service excellence. The ideal candidate will have 2-3 years of experience in logistics within a multi-national company, along with proficiency in international trade practices. Strong interpersonal skills and organizational abilities are essential. The role requires coordination with various internal teams and maintaining customer satisfaction throughout the order process, contributing to a dynamic work environment.