Global Customer Experience & Logistics Lead

Kayali; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A modern fragrance company in the UAE is seeking a results-driven Customer Service & Logistics Manager. This role oversees end-to-end supply chain management, logistics operations, and distribution to ensure superior customer service. The ideal candidate will have a bachelor's degree in Supply Chain or related fields and over 10 years of experience in customer service and logistics, particularly in the FMCG or luxury sectors. Passion for operational excellence and team leadership is essential. Benefits include premium healthcare and employee discounts.

Benefits

Premium Medical/Dental/Vision coverage

Employee discounts on products

Professional Development Days

Qualifications

• 10+ years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors.
• Proven experience managing international supply chains, 3PLs, and customer service operations.
• Strong analytical, strategic planning, and problem-solving skills.

Responsibilities

• Oversee and continuously improve customer service across all channels.
• Lead and optimize supply chain management, warehousing, and fulfillment.
• Develop and implement strategic initiatives to enhance operational performance.

Skills

Customer service

Logistics management

Team leadership

Analytical skills

Education

Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field

Job description

A modern fragrance company in the UAE is seeking a results-driven Customer Service & Logistics Manager. This role oversees end-to-end supply chain management, logistics operations, and distribution to ensure superior customer service. The ideal candidate will have a bachelor's degree in Supply Chain or related fields and over 10 years of experience in customer service and logistics, particularly in the FMCG or luxury sectors. Passion for operational excellence and team leadership is essential. Benefits include premium healthcare and employee discounts.