Global Call Center & Booking Specialist

DHL Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company in Dubai is seeking a customer service representative. In this role, you will manage customer inquiries, assist with service bookings, and promote value-added services. The ideal candidate should have excellent English command, strong interpersonal skills, and the ability to work flexible hours. Previous call center experience is preferred. This position offers a dynamic work environment in a top-ranked employer, focusing on service quality and customer satisfaction.

Qualifications

• Proficient in English, both spoken and written.
• Excellent interpersonal and communication skills.
• Demonstrated attention to detail and ability to work in a team.

Responsibilities

• Accept and register customer bookings accurately.
• Offer suitable DHL services and close transactions.
• Respond to inquiries about DHL services confidently.
• Handle customer complaints effectively.

Skills

Excellent spoken and written command of English

Excellent interpersonal skills

Attention to detail

Ability to work flexible hours

Proficient computer skills

Tolerance for stress

Previous call center experience

Knowledge of Arabic

Education

High school certificate or equivalent

Tools

Microsoft Office

Job description

A leading logistics company in Dubai is seeking a customer service representative. In this role, you will manage customer inquiries, assist with service bookings, and promote value-added services. The ideal candidate should have excellent English command, strong interpersonal skills, and the ability to work flexible hours. Previous call center experience is preferred. This position offers a dynamic work environment in a top-ranked employer, focusing on service quality and customer satisfaction.