German-Speaking Front Desk Agent | Guest Services

Rotana Hotels; Ras Al Khaimah; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a Front Desk Agent fluent in German to provide exceptional customer service. The ideal candidate will handle guest check-ins and check-outs, manage reservations, and assist with inquiries. Strong communication and organizational skills are vital, along with the ability to work shifts, including evenings and weekends. Experience in the hospitality industry is preferred, and familiarity with hotel management software is a plus.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry.
• Strong communication skills and ability to work well under pressure.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and visitors in a professional and friendly manner.
• Check guests in and out efficiently, handling payments and providing necessary information.
• Answer phone calls and respond to emails in a timely manner.
• Manage reservations and ensure accuracy in booking details.
• Assist guests with any inquiries, requests, or complaints.
• Maintain cleanliness and organization at the front desk area.
• Collaborate with other departments to ensure smooth operations.

Skills

Fluent in German (spoken and written)

Excellent customer service skills

Strong organizational abilities

Multitasking abilities

Tools

MS Office

Hotel management software

Job description

A leading hospitality company in Ras al-Khaimah is seeking a Front Desk Agent fluent in German to provide exceptional customer service. The ideal candidate will handle guest check-ins and check-outs, manage reservations, and assist with inquiries. Strong communication and organizational skills are vital, along with the ability to work shifts, including evenings and weekends. Experience in the hospitality industry is preferred, and familiarity with hotel management software is a plus.