General Manager - Join Our Talent Pool

Serco; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading provider of public services is building a talent pool for a future General Manager role in Dubai. The ideal candidate will have at least 5 years of experience in Facilities Management, proven leadership skills, and the ability to enhance service delivery across various facilities. This role focuses on managing stakeholders, overseeing service contracts, and ensuring client satisfaction. Successful applicants will join a collaborative and innovative environment aimed at transforming public services.

Benefits

Access to Global Employee Networks

Diversity and inclusion initiatives

Qualifications

• Minimum 5 years of experience in managing Facilities Management environments.
• Experience managing multi-disciplined teams including finance and procurement.
• Ability to lead a diverse workforce for high-quality service delivery.

Responsibilities

• Manage stakeholder relationships across a wide range of client representatives.
• Oversee delivery of multiservice IFM contracts, including Estates Management.
• Drive transformation programs for IFM service delivery.

Skills

Knowledge of international and local statutory requirements

Customer/client excellence delivery

Proven leadership skills

Commitment to continuous improvement and customer service

Excellent interpersonal skills

Education

Degree in Facilities Management or related qualification

Tools

CAFM systems (e.g., FSI Concept Evolution, IBM Maximo)

Job description

General Manager – Join Our Talent Pool

Make a Difference Every Day

Be Part of a World-Class Team

Serco Middle East has been transforming public services since 7, delivering excellence across sectors like Transport, Healthcare, Citizen Services, and Defence. Our partnerships with government and semi-government entities reflect our commitment to world‑class service delivery, and we’re proud of the achievements we’ve made together.

As part of our continuous growth in the region, we’re building a talent pool for future opportunities, including a potential role for a General Manager specializing in Integrated Facilities Management (IFM). This is not an active role but an opportunity to express your interest in upcoming openings.

Key Accountabilities

While this is not a current vacancy, the following responsibilities represent the type of work anticipated for this role :

• Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives.
• Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services.
• Drive and deliver transformation programs for second‑generation IFM service delivery contracts.
• Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments.
• Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers.
• Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes.

We’re seeking a candidate with :

• Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties.
• Experience in delivering customer / client excellence in high‑profile and executive facilities.
• Proven leadership skills with the ability to develop close working relationships with clients, ensuring mutual success and contract longevity.
• A strong commitment to continuous improvement processes and exceptional customer service.
• Excellent interpersonal skills and proven ability to effectively communicate with all levels of management, employees, customers, contractors, and stakeholders.

Specific Requirements

Minimum of years of experience managing within a Facilities Management (FM) environment.

• At least 5 years of experience managing multi‑disciplined people managers, including support functions finance, procurement).
• Proven ability to lead a diverse, multi‑cultured, multi‑disciplined workforce to achieve high‑quality service delivery.
• In‑depth knowledge of asset management, including delivery of ISO standards.
• Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga.
• Demonstrated ability to deliver digital asset management strategies.
• Financial management expertise, with a proven ability to control and meet budget objectives.
• Degree in Facilities Management or a related qualification.

Why Serco?

At Serco, every team member contributes to delivering essential public services worldwide. By joining our talent pool, you’ll position yourself to be part of a team that’s redesigning and improving public services for the benefit of everyone.

What We Offer

When you join Serco in the future, you’ll enjoy access to our Global Employee Networks, including :

• SercoInspire (Gender)
• SercoEmbrace (Multicultural)
• SercoUnlimited (Disability)

These networks are driven by colleagues passionate about fostering diversity, inclusion, and belonging.

Express Your Interest

If you’re a highly motivated, adaptable, and skilled professional interested in shaping the future of public services with Serco, we’d love to hear from you. Submit your application to join our talent pool and stay connected for updates on future roles.

Together, let’s make a difference every day.