General Manager

NicheHR LLP; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading operations management firm is seeking a General Manager Fulfillment Operations to drive operational excellence and scalability across their fulfillment capabilities. This senior leadership position demands over 18 years of experience in operations and fulfillment management, with an emphasis on strategic planning, supply chain optimization, and team leadership. The ideal candidate will be adept at environmental compliance and possess strong financial oversight to ensure efficient cost control and reporting. A Master's degree in a relevant field is preferred.

Qualifications

• 18-20 years of leadership experience in operations, fulfillment, logistics or manufacturing environments.
• Familiarity with regional logistics networks and compliance standards.
• Experience in high-volume multi-site fulfillment or production operations.

Responsibilities

• Define and execute strategic goals focused on fulfillment and production.
• Lead daily operations ensuring timely and cost-effective delivery.
• Oversee procurement strategies and vendor management.

Skills

End‑to‑end fulfillment and production operations management

Supply chain planning and inventory optimisation

Lean manufacturing

ERP/warehouse management systems (e.g. Odoo)

Budget management and cost control

Education

Masters Degree in Supply Chain, Business Administration, Industrial Engineering or related fields

Tools

Lean Six Sigma

PMP

Job description

Job Title: General Manager Fulfillment Operations

Department: Executive Leadership
Reporting To: Chief Executive Officer
Location: UAE Headquarters
Experience Level: 18 20 Years
Oversees: Fulfillment Operations Production Procurement Technology Business Development

About the Role

The General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence, strategic growth and continuous improvement across all fulfillment and production operations. This individual will oversee the end‑to‑end value chain—from procurement through production to last‑mile fulfillment—ensuring customer satisfaction, cost efficiency and scalable execution across the organization’s fulfillment network.

Key Responsibilities

Strategic & Operational Leadership

• Collaborate with executive leadership to define and execute strategic goals focused on fulfillment, production and customer delivery performance.

• Translate business objectives into clear operational plans for fulfillment centres and production units.

• Monitor industry trends, market changes and logistics innovations to ensure the organization stays ahead of the curve.

Fulfillment Centre & Production Oversight

• Lead the daily operations of fulfillment and production facilities ensuring timely, accurate and cost‑effective delivery of products.

• Implement lean practices, automation tools and process optimisation strategies to improve throughput and reduce operational waste.

• Manage workforce planning, equipment reliability and production scheduling to meet demand forecasts.

Supply Chain & Procurement Management

• Oversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards.

• Drive cost‑effective sourcing initiatives, inventory control and real‑time material tracking across the supply chain.

• Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply‑chain responsiveness.

Technology & Innovation

• Guide the integration of digital tools and ERP systems across operations for improved visibility, control and decision‑making.

• Support automation in fulfillment and production processes to drive efficiency and scalability.

• Encourage a culture of continuous improvement and innovation across teams.

Financial Oversight

• Own the operational budget for fulfillment and production functions ensuring cost control and efficiency.

• Monitor and report on key operational and financial metrics to the executive team.

• Ensure all compliance and governance protocols are met within the operational scope.

Team Leadership & Culture Development

• Build and lead a high‑performing operations team with clear accountability and performance standards.

• Promote a culture of safety, quality, collaboration and continuous learning across fulfillment centres.

• Mentor functional leaders and support professional development to build internal capabilities.

Required Competencies

Functional

• End‑to‑end fulfillment and production operations management

• Supply chain planning and inventory optimisation

• Procurement and vendor management

• Lean manufacturing, 5S and operational efficiency tools

• ERP/warehouse management systems (e.g. Odoo or equivalent)

• Budget management and cost control

Leadership

• Strategic execution and operational alignment

• Decision‑making under pressure and adaptive leadership

• Strong people management and cross‑functional collaboration

• Change management and continuous improvement mindset

Preferred Qualifications

• Masters Degree in Supply Chain, Business Administration, Industrial Engineering or related fields

• 18‑20 years of leadership experience in operations, fulfillment, logistics or manufacturing environments

• Experience in high‑volume multi‑site fulfillment or production operations

• Familiarity with regional logistics networks and compliance standards

• Certifications in Lean Six Sigma, PMP or related operational disciplines are a plus

Summary

This role is central to driving operational excellence and scaling the fulfilment capabilities of the organization. The ideal candidate will be a decisive, systems‑driven leader with hands‑on experience in high‑performance operations environments.