General Manager

Marriott Hotels Resorts; Dubai; On-site; AED 275,000 - 441,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced General Manager to oversee hotel operations, drive revenue growth, and enhance guest experiences. The ideal candidate will have at least 10 years in hotel management, with a focus on leadership and strategic planning. The role demands a comprehensive understanding of the Dubai market and a proven track record in hospitality.

Qualifications

• 10 years in hotel management with at least 3 years in a GM role.
• Proven track record of achieving business goals.
• Comprehensive understanding of Dubai's luxury hospitality landscape.

Responsibilities

• Oversee all aspects of hotel operations including Rooms Division and Food and Beverage.
• Develop and implement strategic plans to enhance the hotel's reputation.
• Monitor guest feedback and address concerns to ensure high levels of satisfaction.

Skills

Strong leadership

Communication

Financial acumen

Strategic thinking

Fluency in English

Education

Bachelor's degree in Hospitality Management or Business Administration

Master's degree (preferred)

Job description

Description

Additional Information : This hotel is owned and operated by an independent franchisee The First Collection Marina Dubai a Tribute Portfolio. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices including hiring, firing, discipline, staffing, compensation, benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

We are seeking an experienced and visionary General Manager. The GM will oversee all aspects of hotel operations from property development and recruitment to strategic planning and service excellence. This role requires a strong leader in the luxury hospitality sector with an in-depth understanding of Dubai's market dynamics and a passion for delivering exceptional guest experiences.

Key Responsibilities

Leadership and Strategic Management

Provide visionary leadership to the entire team setting clear goals and objectives in alignment with the company's mission, values and financial expectations.

Develop and implement strategic plans to enhance the hotel's reputation, market position and profitability.

Foster a collaborative and inclusive work environment that encourages innovation, teamwork and professional development.

Operational Excellence

Oversee all aspects of hotel operations including Rooms Division, Food and Beverage, Maintenance and Security to ensure seamless and efficient service delivery.

Collaborate with support functions like Human Resources, Finance, Sales, Marketing, Revenue Management to achieve common goals.

Implement best practices and innovative solutions to optimize operational efficiency and cost‑effectiveness.

Guest Experience and Satisfaction

Champion a guest‑centric culture focused on exceeding expectations and delivering personalized experiences to every guest.

Monitor guest feedback and reviews, address any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.

Continuously innovate and enhance guest amenities, services and facilities.

Revenue Management and Financial Performance

In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams including room sales, food and beverage and ancillary services.

Monitor financial performance, budgets and expenses implementing corrective actions as needed to achieve financial targets and operational efficiency.

Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.

Stakeholder Relations and Community Engagement

Cultivate positive relationships with key stakeholders including owners, investors, suppliers and local authorities to ensure alignment and support for hotel objectives.

Act as an ambassador for the hotel within the local community and hospitality industry participating in events, initiatives and partnerships to enhance the hotel's visibility and reputation.

Experience

10 years in hotel management with at least 3 years in a GM role.

Education

Bachelor's degree in Hospitality Management, Business Administration or a related field (Master's preferred).

Skills

Strong leadership, communication, financial acumen and strategic thinking skills; fluency in English is required.

Competencies

Proven track record of achieving business goals, building and leading teams and creating memorable guest experiences.

Knowledge of Dubai Market

Comprehensive understanding of Dubai's luxury hospitality landscape, consumer preferences and regulatory environment.

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type: Full-Time

This company is an equal opportunity employer.