Front Office Team Leader – Guest Experience & Ops

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A reputed hotel chain in Abu Dhabi is seeking a Front Office Team Leader to supervise front office operations, ensuring exceptional guest experiences. The candidate will lead and motivate the front office team while managing daily operations, addressing guest inquiries, and ensuring high service standards. Ideal applicants will have proven experience in hospitality, strong leadership skills, and proficiency in hotel management systems. This role offers an opportunity to significantly enhance guest satisfaction and team performance.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry.
• Demonstrated leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills with fluency in English.

Responsibilities

• Provide leadership and guidance to the front office team.
• Oversee daily front office operations ensuring efficient check-in and check-out processes.
• Deliver outstanding customer service addressing guest inquiries.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Education

Relevant hospitality management qualification

Tools

Hotel management systems

Job description

A reputed hotel chain in Abu Dhabi is seeking a Front Office Team Leader to supervise front office operations, ensuring exceptional guest experiences. The candidate will lead and motivate the front office team while managing daily operations, addressing guest inquiries, and ensuring high service standards. Ideal applicants will have proven experience in hospitality, strong leadership skills, and proficiency in hotel management systems. This role offers an opportunity to significantly enhance guest satisfaction and team performance.