Front Office Team Lead - Luxury Hotel, UAE

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Abu Dhabi seeks an Assistant Manager - Front Office to oversee guest services at the front desk. This full-time role involves supervising staff, ensuring adherence to hotel procedures, and maintaining high standards of guest satisfaction. Ideal candidates will have a diploma in Hospitality Management and 2-3 years of experience in front office roles. Proficiency in languages such as German, Russian, or Chinese is preferred.

Qualifications

• Minimum 2–3 years of experience in Front Office management.
• Strong leadership and communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in managing day-to-day operations of the front office.
• Supervise front desk team members and handle guest check-ins.
• Ensure adherence to hotel policies and promote exceptional customer service.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Flexibility

Education

Diploma or degree in Hospitality Management

Tools

Opera

Property management systems

Job description

A luxury hospitality company in Abu Dhabi seeks an Assistant Manager - Front Office to oversee guest services at the front desk. This full-time role involves supervising staff, ensuring adherence to hotel procedures, and maintaining high standards of guest satisfaction. Ideal candidates will have a diploma in Hospitality Management and 2-3 years of experience in front office roles. Proficiency in languages such as German, Russian, or Chinese is preferred.