Front Office Supervisor (UAE Nationals Only) - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

Ein führendes globales Unternehmen im Gastgewerbe sucht einen Front Office Supervisor, der für die effiziente Verwaltung der Empfangsoperationen verantwortlich ist. Diese Rolle umfasst die Unterstützung des Teams bei der Bearbeitung von Gästewünschen, das Einhalten von Sicherheitsstandards und das Fördern einer positiven Teamdynamik. In einem Umfeld, das auf außergewöhnliche Gästeerfahrungen und Teamarbeit ausgerichtet ist, haben Sie die Möglichkeit, Ihre Fähigkeiten in der Hotellerie weiterzuentwickeln und Teil einer globalen Familie zu werden, die sich der Exzellenz im Gastgewerbe verschrieben hat.

Qualifications

• Erfahrung in einem kundenorientierten Bereich.
• Fähigkeit zur Teamarbeit und selbstständigem Arbeiten.

Responsibilities

• Überwachung der Empfangsoperationen und Unterstützung des Teams.
• Maximierung der Zimmerbelegung durch Upselling-Techniken.

Skills

Kundenservice

Teamführung

IT-Kenntnisse

Kommunikationsfähigkeiten

Education

Erfahrung in der Kundenbetreuung

Erfahrung in der Hotellerie

Job description

A Front Office Supervisor assists in managing daily Front Office operations and works with customers and Guests as part of a project demonstrating capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor, you will assist in managing daily Front Office operations and work with customers and Guests. Your responsibilities include:

• Supervising efficient reception operations, including check-in/out procedures
• Supporting team members in handling guest requests and inquiries to ensure positive outcomes
• Keeping the Front Office Manager and Supervisors informed of guest feedback and departmental updates
• Demonstrating high levels of customer service at all times
• Advising the team of any special events or VIP Guests
• Understanding hotel room categories, rates, packages, and promotions
• Monitoring the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services through up-selling techniques
• Ensuring team members are knowledgeable about all hotel offerings and local area
• Exercising positive leadership to inspire team members to exceed standards
• Adhering to fire, health, safety regulations and proper procedures
• Following policies regarding front of house equipment and property management systems
• Maintaining compliance with company brand standards
• Assisting other departments as needed and fostering good working relationships

What are we looking for?

UAE nationals (Emirati) only, with previous experience in a customer-focused industry and a desire to progress within hospitality. Candidates should have:

• Positive attitude and good communication skills
• High grooming standards
• Ability to work independently and in a team
• Proficiency in IT

Preferred qualifications include supervisory experience and prior hotel industry experience.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering luxurious hotels, resorts, and more. We are committed to providing exceptional guest experiences and creating a warm, welcoming environment for our team members. Join us to be part of a global family dedicated to hospitality excellence.