Front Office Supervisor

Anantara; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a dedicated individual to ensure exceptional guest service. Responsibilities include anticipating guest needs, overseeing service quality, and maintaining a harmonious working relationship with all departments. The ideal candidate will be proactive, innovative, and skilled in addressing guest inquiries. This role requires flexibility in working shifts and relocation to a remote area, contributing to an enriching guest experience.

Qualifications

• Strong customer service skills and attentive to guest needs.
• Ability to handle guest inquiries effectively.
• Proactive and innovative in providing solutions.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Oversee service quality and ensure guest satisfaction.
• Develop working relationships with hotel departments.

Job description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Additional Information

Relocate to remote area