Front Office Supervisor — Lead Guest Experience & Loyalty

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking a dedicated Front Office Supervisor to lead daily operations at the front desk and guest services. The ideal candidate will supervise staff, ensure exceptional guest experiences, and handle guest concerns promptly. A minimum of 3 years of supervisory experience in hotel management is required. Experience with Opera Cloud or similar software is preferred. This role requires excellent communication and leadership skills, as well as a commitment to hospitality excellence.

Qualifications

• Previous experience in hotel management with at least 3 years in a supervisory role.
• Ability to handle difficult situations and resolve conflicts effectively.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead and supervise front office team operations for smooth guest experiences.
• Assist in staffing and managing room inventory effectively.
• Monitor staff performance and provide coaching to meet service standards.
• Handle guest concerns and ensure proactive service.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Education

High school diploma or equivalent

Degree in Hospitality Management

Tools

Opera Cloud

Microsoft Office

Job description

A global hospitality company in Dubai is seeking a dedicated Front Office Supervisor to lead daily operations at the front desk and guest services. The ideal candidate will supervise staff, ensure exceptional guest experiences, and handle guest concerns promptly. A minimum of 3 years of supervisory experience in hotel management is required. Experience with Opera Cloud or similar software is preferred. This role requires excellent communication and leadership skills, as well as a commitment to hospitality excellence.