Front Office Supervisor for Conrad Dubai

Hilton; Dubai; On-site; USD 40,000 - 55,000; Full time

Job summary

Conrad Dubai, a part of Hilton brands, is looking for a dedicated Front Office Supervisor to lead the front desk team. This role is pivotal in making lasting impressions on guests, ensuring service excellence, and maximizing sales through effective team management and guest interactions. With a focus on training and hospitality, candidates should exhibit strong supervisory skills and a commitment to exceptional guest service.

Qualifications

• Front Office experience in hotel, leisure, or retail sector.
• Strong commercial awareness.
• Calm, organized work ethic with ability to prioritize.

Responsibilities

• Supervise Front Desk operations.
• Ensure shift team knowledge of hotel products and events.
• Manage Guest requests and complaints.

Skills

Supervisory skills

Inter-personal skills

Communication skills

Sales capabilities

Organizational skills

Education

Relevant supervisory/management certificate or diploma

Job description

A Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor for Conrad Dubai serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
• Russian/Arabic/ German or Turkish speaker

What will it be like to work for Hilton?

ConradHotels& Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!