Front Office Receptionist

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in the United Arab Emirates seeks a dedicated Receptionist to manage guest check-ins, ensure guest satisfaction, and coordinate with various hotel departments. Ideal candidates will have experience in 5-star hotels and possess strong customer service and communication skills. The position requires proficiency in Microsoft Office and the Opera system, along with the ability to work flexible hours in a professional manner. Join our team to deliver exceptional hospitality.

Qualifications

• Experience as a Receptionist in 5-star Hotels.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Responsibilities

• Evaluate hotel occupancy and coordinate with departments to ensure guest satisfaction.
• Manage and greet all guests and resolve requests.
• Perform check-in and check-out of guests using the Opera system.

Skills

Customer-service experience

Data Entry experience

Multi-tasking

Time-management

Proficient in Microsoft Office

Proficient in Opera system

Russian / Arabic speaker

Strong communication skills

Job description

Basic Job Responsibilities

Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation sales and housekeeping to ensure optimal level of guest satisfaction.

Manage and greet all guests monitor and resolve all requests.

Perform check‑in/OUT of guests using the Opera system.

Welcome and greet guests and answer inquiries and incoming calls.

Prepare occupancy and guest reports Maintain group and individual arrival reports daily.

Inform guests of hotel rates and services and create/cancel/confirm reservations.

Check and manage room allocation.

Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.

Coordinate and assist the concierge in all services to guests.

Maintain knowledge of all emergency procedures.

Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

• Experience working as a Receptionist in 5 star Hotels
• Customer‑service & Data Entry experience.
• Multi‑tasking and time‑management skills with the ability to prioritize tasks.
• Proficient in Microsoft office and Operasuite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speakeris an advantage.
• Can able to communicate confidently with the guests.

Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work

No

Employment Type

Full‑time