Front Office Manager (National Talent) - Jumeirah Emirates Towers

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality group in the United Arab Emirates seeks a Manager for the Front Office team. The ideal candidate should have 8–10 years of experience in the luxury sector and strong leadership skills. Responsibilities include fostering team communication, overseeing system accuracy, and improving guest satisfaction. The role offers a tax-free salary, extensive benefits including accommodation, healthcare, and professional development opportunities.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare

Paid annual leave

Qualifications

• UAE National with a Family Book as per government requirements.
• 8–10 years in a similar role within the luxury industry.
• Deep sector knowledge with high standards of excellence.

Responsibilities

• Foster a positive environment and promote communication.
• Delegate tasks and coach colleagues.
• Oversee Opera system maintenance and accuracy.

Skills

Leadership and team management skills

Technical proficiency in Microsoft Office

Project management

Attention to detail

Problem-solving skills

Job description

About The Job

An exciting opportunity has arisen for a Manager to join the Front Office team in Jumeirah Emirates Towers. The main duties and responsibilities of this role:

• Foster a positive work environment within the Front Office department and promote effective communication and teamwork between departments to enhance morale and productivity.
• Delegate tasks, empower, and coach colleagues, Team Leaders, and Managers to achieve desired results, fostering professional growth and skill development.
• Oversee the maintenance and configuration of the Opera system, ensuring accuracy in profile and reservation inputs, adherence to selling strategies, and regular clean-up of duplicate profiles and expired rates.
• Analyze Guest Satisfaction Reports to monitor the level of service provided by the department, investigate areas for improvement, and take corrective action to enhance guest satisfaction.
• Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction.
• Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, optimizing revenue and controlling expenses.

About You

The ideal candidate for this position will have the following experience and qualifications:

• UAE National with a Family Book as per government requirements
• 8–10 years in a similar role within the luxury industry, demonstrating deep sector knowledge and high standards of excellence.
• Strong technical proficiency in Microsoft Office programs (Intermediate to Advanced), with the ability to leverage tools for reporting, analysis, and presentations.
• Exceptional leadership and team management skills, with a collaborative approach to driving performance and fostering a positive work culture.
• Highly detail-oriented and creative, with a passion for solving problems and delivering innovative solutions in fast-paced environments.
• Skilled in project management, with the ability to plan, execute, and oversee complex initiatives from concept to completion.

Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)