Front Office Leader: Elevate Guest Experience & Revenue

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking an experienced Assistant Front Office Manager to oversee front office operations, ensuring a seamless guest experience and high service standards. Responsibilities include leading the front office team, managing guest complaints, and coordinating with other departments. The ideal candidate will have a Bachelor's degree in Hospitality Management and 5 years of front office experience.

Qualifications

• 5 years of experience in hotel front office operations.
• Proven ability to train, motivate and mentor team members.
• Strong financial and budgeting experience in the hospitality sector.

Responsibilities

• Lead and manage the front office team.
• Resolve guest complaints professionally.
• Ensure compliance with hotel brand standards.

Skills

Customer service excellence

Leadership skills

Financial acumen

Organizational skills

Problem-solving abilities

Education

Bachelor’s degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading hotel chain in Abu Dhabi is seeking an experienced Assistant Front Office Manager to oversee front office operations, ensuring a seamless guest experience and high service standards. Responsibilities include leading the front office team, managing guest complaints, and coordinating with other departments. The ideal candidate will have a Bachelor's degree in Hospitality Management and 5 years of front office experience.