Front Office Intern | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Intern for its hotel in Dubai. The intern will assist in daily operations, maximizing room occupancy and ensuring high customer service standards. Responsibilities include managing check-in/check-out procedures and responding to guest queries. The ideal candidate should have experience in a customer-focused environment and possess strong communication skills. This internship provides an opportunity to learn about hotel management and develop valuable skills in a dynamic setting.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to maintain a positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Assist in daily Front Office operations and work with customers and guests.
• Maximize room occupancy and use up-selling techniques.
• Ensure accurate running of reception including check-in/out procedures.

Skills

Customer-focused industry experience

Positive attitude

Good communication skills

IT proficiency

Teamwork

Job description

Job Description - Front Office Intern | Waldorf Astoria Dubai Palm Jumeirah (HOT0C8J9)

Job Description

Job Number:

HOT0C8J9

Work Locations

Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East Dubai, Aa01

A Front Office Intern assists in daily Front Office operations and works with customers and guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As a Front Office Intern, you will assist in daily Front Office operations and work with customers and guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient running of reception including check‑in/out procedures
• Respond to guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer switchboard calls, as required
• Ensure all guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Attend appropriate training courses, when required
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with team members
• Work with your manager to identify a specific project to complete during your internship placement

What are we looking for?

A Front Office Intern serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Front Office Operations in a luxury hotel
• Proficiency in other languages will be considered an advantage
• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!

Job

Guest Services, Operations, and Front Office