Front Office Intern

Accor Hotels; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a Front Office Intern to assist with operations and enhance guest experiences. This role is perfect for students or freshers from Hospitality and Tourism. Expect to learn about guest check-in and check-out, provide excellent customer service, and manage reservations under supervision. A positive attitude and communication skills are essential. The opportunity to grow and learn in a vibrant hotel environment awaits you.

Qualifications

• Willingness to learn, adapt, and take initiative in a fast-paced environment.
• Professional demeanor and ability to handle guests with discretion and courtesy.

Responsibilities

• Assist with guest check-in and check-out procedures under supervision.
• Provide warm and professional greetings to guests, ensuring a luxury experience.
• Support reservation management and guest information updates in the system.
• Maintain cleanliness and organization of the front office area.
• Participate in training sessions and complete tasks assigned by supervisors.

Skills

Strong interest in Front Office operations and guest service

Good communication and interpersonal skills

Positive attitude and team spirit

Education

Students or Freshers from Hospitality and Tourism or related fields

Job description

Company Description

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.

Job Description

As a Front Office Intern, you will have the opportunity to learn and experience below areas;

• Assist with guest check-in and check-out procedures under supervision.

• Provide warm and professional greetings to guests, ensuring a luxury experience.

• Answer guest inquiries via phone, email, or in person promptly and courteously.

• Support reservation management and guest information updates in the system.

• Assist with handling guest requests, complaints, and special requirements.

• Maintain cleanliness and organization of the front office area.

• Learn and apply hotel policies, standards, and procedures for front office operations.

• Coordinate with other departments (Housekeeping, F&B, etc.) to ensure smooth guest services.

• Observe and support VIP guest services and concierge tasks as required.

• Participate in training sessions and complete tasks assigned by supervisors.

Qualifications

• Students or Freshers from Hospitality and Tourism or related fields.

• Strong interest in Front Office operations and guest service

• Positive attitude, well-groomed appearance, and team spirit

• Good communication and interpersonal skills

• Willingness to learn, adapt, and take initiative in a fast-paced environment

• Professional demeanor and ability to handle guests with discretion and courtesy

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART