Front Office Guest Experience Champion

InterContinental Hotels Group; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A global hotel group is seeking a Guest Experience Specialist - Front Office at their Dubai location. The role emphasizes creating memorable guest experiences through exceptional communication skills and a friendly demeanor. Candidates should ideally have at least two years in a front desk or guest service role, fluency in English, and proficiency in reservations systems like Opera. This full-time position involves working flexible shifts to meet guests' needs and promoting a welcoming atmosphere.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Experience in a front desk or guest service position in a 5-star property for at least two years.
• Ability to handle cash and credit transactions.
• Capable of managing guest bookings and up-selling.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Take and manage guest bookings, up-selling opportunities.
• Check guests in and out swiftly while controlling safety deposit boxes.

Skills

Communication skills

Fluency in English

Tech-savvy

Flexibility

Education

High school diploma

College or university degree

Tools

Opera reservations system

Job description

A global hotel group is seeking a Guest Experience Specialist - Front Office at their Dubai location. The role emphasizes creating memorable guest experiences through exceptional communication skills and a friendly demeanor. Candidates should ideally have at least two years in a front desk or guest service role, fluency in English, and proficiency in reservations systems like Opera. This full-time position involves working flexible shifts to meet guests' needs and promoting a welcoming atmosphere.