Front Office Agent

Westin; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Experience Expert in Dubai to enhance guest experiences throughout their stay. This role involves delivering various services, processing operational needs, and maintaining high-quality standards. Ideal candidates should possess at least a high school diploma, with no prior experience required, making it suitable for entry-level applicants. Join a passionate team dedicated to wellness and unique guest experiences, and be part of an organization that values diversity and well-being.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification is needed.

Responsibilities

• Deliver services that enhance guest experiences.
• Process operational needs and address guest requests.
• Maintain a professional appearance and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done—whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area. The Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and take a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.