Front of House Experience Lead — Theatre & Hospitality

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury resort in the United Arab Emirates is seeking a Customer Experience Manager to enhance guest engagement and service delivery. The role involves managing Front of House operations, ensuring customer satisfaction, and leading the team in a theatre environment. Candidates should have strong leadership skills and a passion for live events. Benefits include an attractive salary in AED, comprehensive healthcare, and other perks, making it an ideal opportunity for hospitality professionals.

Benefits

Attractive salary

Excellent leave policy

Healthcare package

Life insurance

Incentive programs

Qualifications

• Proven experience in customer service or hospitality management.
• Strong leadership and communication skills.
• Calm under pressure and solutions-focused.
• Passion for theatre and audience engagement.
• Experience in a theatre or live events environment.

Responsibilities

• Lead and inspire the Front of House team to deliver exceptional service.
• Manage daily operations across the foyer, auditorium, bars, and hospitality areas.
• Ensure smooth coordination with the box office and backstage teams.
• Act as the senior point of contact during performances for any customer issues.
• Monitor customer feedback and report trends to senior management.

Skills

Customer service management

Leadership

Communication skills

Solutions-focused under pressure

Theatre engagement

First Aid or Fire Marshal certification

Familiarity with ticketing and CRM systems

Knowledge of accessibility practices

Tools

POS systems

Job description

A leading luxury resort in the United Arab Emirates is seeking a Customer Experience Manager to enhance guest engagement and service delivery. The role involves managing Front of House operations, ensuring customer satisfaction, and leading the team in a theatre environment. Candidates should have strong leadership skills and a passion for live events. Benefits include an attractive salary in AED, comprehensive healthcare, and other perks, making it an ideal opportunity for hospitality professionals.