Front Desk Supervisor

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Supervisor for the Hilton Garden Inn Ras Al Khaimah. The role involves supervising Front Desk operations, ensuring team knowledge of products and promotions, and managing Guest requests and complaints. Ideal candidates will have Front Office experience and strong interpersonal skills. This full-time position offers the opportunity to contribute to exceptional guest experiences in a dynamic environment.

Qualifications

• Front Office experience in the hotel or leisure sector.
• Strong commercial/business awareness and sales capabilities.
• Excellent supervisory and communication skills.
• Calm and organized work ethic with multitasking ability.

Responsibilities

• Supervise Front Desk operations to maintain high standards.
• Ensure team knowledge of hotel products and promotions.
• Advise team on special events and VIP Guests.
• Manage Guest requests and complaints promptly.

Skills

Front Office experience

Sales capabilities

Excellent communication skills

Organized work ethic

Education

Relevant supervisory/management certificate/diploma or degree

Job description

Front Desk Supervisor (Job Number: HOT0C7R0)

Work Locations: Hilton Garden Inn Ras Al Khaimah, Ben Dhar Street, Ras Al Khaimah, TBD.

Overview

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree (advantage)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Job Category

Guest Services, Operations, and Front Office