Front Desk Leader: Guest Experience & Operations

Marriott Hotels Resorts; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Sharjah is seeking an experienced individual to assist the Front Office Manager. The role involves supervising front desk staff, ensuring excellent guest service, and meeting financial objectives. Candidates should have at least 2 years of experience in guest services or a degree in Hospitality. This position offers an opportunity to lead a team and improve overall guest satisfaction.

Qualifications

• 2 years experience in guest services or related area required.
• Strong leadership and communication skills are essential.
• Ability to manage daily operations and meet financial goals.

Responsibilities

• Assist Front Office Manager in daily operations and staff supervision.
• Ensure guest satisfaction and manage front desk functions.
• Handle complaints and resolve conflicts effectively.

Skills

Guest service management

Conflict resolution

Staff supervision

Interpersonal communication

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

A prominent hotel chain in Sharjah is seeking an experienced individual to assist the Front Office Manager. The role involves supervising front desk staff, ensuring excellent guest service, and meeting financial objectives. Candidates should have at least 2 years of experience in guest services or a degree in Hospitality. This position offers an opportunity to lead a team and improve overall guest satisfaction.