Front Desk & Guest Services Lead

Marriott Hotels Resorts; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Sharjah seeks a Front Desk Manager to oversee daily operations and ensure exceptional guest services. The role involves supervising staff, managing guest complaints, and maintaining quality standards at the front desk. Candidates should have a minimum of 2 years of experience in guest services, with strong communication and leadership skills. Join a dynamic team committed to providing excellent customer experiences.

Qualifications

• 2 years experience in guest services or front desk.
• Fluent in English, additional languages are a plus.

Responsibilities

• Manage front desk operations ensuring quality standards.
• Handle guest complaints and resolve disputes.
• Supervise staff and ensure efficient operations.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Team leadership

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A leading hospitality company in Sharjah seeks a Front Desk Manager to oversee daily operations and ensure exceptional guest services. The role involves supervising staff, managing guest complaints, and maintaining quality standards at the front desk. Candidates should have a minimum of 2 years of experience in guest services, with strong communication and leadership skills. Join a dynamic team committed to providing excellent customer experiences.