Front Desk Agent

Amwaj Rotana Jumeirah Beach; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in Dubai is seeking a Front Desk Agent to be the first point of contact for guests. In this role, you'll handle check-ins, check-outs, and reservations while providing exceptional customer service. The ideal candidate has proven experience in a similar position, excellent communication skills, and is able to handle difficult situations with patience. Responsibilities also include answering inquiries and resolving guest complaints efficiently. Join this dynamic team and make a difference in guests' experiences.

Qualifications

• Proven work experience as a Front Desk Agent or similar role.
• Excellent communication and interpersonal skills.
• Customer-oriented and able to handle difficult situations with patience.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle all guest check-ins and check-outs efficiently.
• Resolve guest complaints in a timely and efficient manner.

Skills

Service skills

Communication skills

Multitasking abilities

Organizational skills

Attention to detail

Problem-solving skills

Ability to work under pressure

Knowledge of hospitality industry

Education

High school diploma

Degree in Hospitality or relevant field

Tools

MS Office

Booking/reservation systems

Job description

Overview

Summary: As a Front Desk Agent, you will be the first point of contact for guests visiting a hotel or office. You will handle check-ins, check-outs, reservations, and provide exceptional customer service to all guests.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Handle all guest check-ins and check-outs efficiently
• Answer phone calls, emails, and inquiries promptly and courteously
• Handle reservations and cancellations
• Provide information about hotel/office facilities, services, and local attractions
• Resolve guest complaints in a timely and efficient manner
• Maintain a clean and tidy front desk area

Qualifications

• Proven work experience as a Front Desk Agent or similar role
• Excellent communication and interpersonal skills
• Proficient in MS Office and booking/reservation systems
• Customer-oriented and able to handle difficult situations with patience
• Multitasking and time-management skills
• High school diploma; degree in Hospitality or relevant field is a plus

Skills

• Service skills
• Communication skills
• Multitasking abilities
• Organizational skills
• Attention to detail
• Problem-solving skills
• Ability to work under pressure
• Knowledge of hospitality industry