Franchise Hotel - Wellness Therapist

InterContinental Hotels Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking an experienced Spa Therapist to provide exceptional wellness treatments and enhance the guest experience. Candidates should have a recognized spa therapy qualification and at least 3 years of experience in a luxury environment. The role involves performing various spa treatments, upselling products, and maintaining high professional standards. Join a dynamic team committed to delivering outstanding hospitality experiences.

Benefits

Competitive salary

Wide range of benefits to support work-life balance

Inclusive work environment

Qualifications

• Minimum 3 years’ experience in a luxury spa or wellness environment.
• Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.

Responsibilities

• Perform a wide range of spa therapies and wellness treatments.
• Provide a warm, professional welcome and deliver an exceptional guest journey.
• Ensure treatment rooms are always clean, equipped, and guest ready.
• Recommend and upsell retail products aligned with guest needs.

Skills

Massage techniques

Facial treatments

Excellent communication

Guest service skills

Professional appearance

Positive attitude

Education

Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent)

Job description

Overview

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Treatment Delivery

• Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
• Customize treatments to guest preferences and wellness goals.
• Maintain accurate treatment records and follow all treatment protocols.
• Ensure punctuality and readiness for all scheduled appointments.

Guest Experience

• Provide a warm, professional welcome and deliver an exceptional guest journey.
• Explain treatment procedures, benefits, and aftercare to guests.
• Handle guest concerns with care, escalating where necessary to the Spa Supervisor.
• Promote spa facilities, wellness programs, and encourage repeat visits.

Team & Operations Support

• Ensuring treatment rooms are always clean, equipped, and guest ready.
• Always adhere to grooming standards and professional conduct.
• Support colleagues during peak periods and work as part of a cohesive team.
• Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.

Retail & Business Contribution

• Recommend and upsell retail products aligned with guest needs.
• Support achievement of treatment and retail sales targets.
• Participate in promotions, spa events, and new service launches.
• Monitor stock usage and report needs to the Spa Supervisor.

Qualifications & Skills

• Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).
• Minimum 3 years’ experience in a luxury spa or wellness environment.
• Strong knowledge of massage techniques, facial treatments, and body therapies.
• Excellent communication and guest service skills.
• Professional appearance, positive attitude, and team spirit.
• Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.

Core Competencies

• Guest-Centric Service Excellence
• Technical Proficiency in Spa Therapies
• Professionalism and Grooming
• Teamwork and Flexibility
• Retail and Upselling Skills

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.