Franchise Hotel - Front Office - Lobby/Boat Hostess (Russian/Arabic Speaker)

InterContinental Hotels Group; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Boat Hostess to provide a warm welcome and seamless guest experience. This role involves greeting guests, coordinating boat transfers, and ensuring high service standards in a vibrant environment. The ideal candidate will have experience in hospitality, excellent communication skills, and a friendly, professional appearance. Enjoy competitive compensation and a collaborative work culture in a beautiful setting.

Benefits

Competitive salary

Inclusive work environment

Opportunities for growth

Qualifications

• Previous experience as a hostess or guest relations agent in a luxury environment.
• Fluent in English; additional languages are an advantage.
• Ability to stand for extended periods in an outdoor setting.

Responsibilities

• Greet guests with a friendly demeanor upon arrival.
• Assist with guest check-in and check-out processes.
• Coordinate with the boat captain for smooth transfers.

Skills

Excellent communication and interpersonal skills

Strong sense of hospitality

Attention to detail

Friendly and professional demeanor

Job description

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. The Lobby / Boat Hostess is responsible for providing a warm welcome and seamless guest experience from arrival to departure, whether at the hotel lobby or during boat transfers. The role ensures that all guests receive personalized service, efficient assistance, and a memorable first and last impression of the hotel.

Guest Relations

• Greet all guests with a friendly and professional demeanor upon arrival at the lobby or jetty.
• Escort guests during boat transfers, ensuring their safety and comfort throughout the journey.
• Provide refreshments, towels, and information about the resort during arrival and departure experiences.
• Assist with guest check-in and check-out processes in coordination with Front Office.
• Handle guest inquiries promptly and ensure all special requests are communicated to relevant departments.
• Maintain a strong presence in the lobby and jetty to assist guests at all times.

Boat Operations Support

• Coordinate with the boat captain and transportation team for smooth arrivals and departures.
• Ensure guest luggage is properly handled and transferred.
• Maintain safety standards during all boat transfers and ensure guests are briefed about safety procedures.

Communication & Coordination

• Liaise with Front Office, Concierge, and other departments to ensure guest expectations are met.
• Keep updated on daily arrival and departure schedules.
• Report any guest feedback, incidents, or service gaps to the Guest Experience Manager.

Presentation & Standards

• Maintain high grooming standards and a polished appearance at all times.
• Ensure the lobby and jetty area remain tidy, welcoming, and presentable.
• Uphold the brand image and service culture of the resort.

Requirements

• Previous experience as a hostess, guest relations agent, or similar role in a luxury resort or island hotel.
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Strong sense of hospitality, guest care, and attention to detail.
• Confident, friendly, and professional appearance.
• Ability to work in outdoor environments and handle boat transfers safely.
• Comfortable working outdoors, on boats, and in tropical weather conditions.
• Ability to stand for extended periods.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.