Franchise Hotel - Front Desk Agent (Arabic/Russian Speaker)

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel chain in Dubai seeks enthusiastic individuals for guest experience roles. You will welcome guests, manage bookings, and anticipate their needs. Strong communication, problem-solving skills, and fluency in local languages are essential. Join a team that values inclusivity, supports personal growth, and offers competitive salaries along with comprehensive benefits.

Benefits

Competitive salary

Wide range of benefits

Inclusive work environment

Qualifications

• Great communication skills to address guest concerns and compliments.
• Ability to turn issues into opportunities for memorable guest experiences.
• Fluency in the local language and additional languages is a plus.
• Good grasp of reading, writing, basic maths, and computer skills.

Responsibilities

• Create memorable guest experiences with warm welcomes.
• Manage guest bookings and payments seamlessly.
• Anticipate guests' needs and offer tailored recommendations.
• Act as a trusted contact for guests' inquiries.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Job description

Overview

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.