Fitness & Wellness Manager

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai seeks a Fitness & Wellness Manager to oversee operations in their Spa & Wellness department. The role includes managing membership programs, fitness assessments, and ensuring high standards of service. Candidates should have a tertiary education in sport or fitness management, with a minimum of 2 years in a similar role at a 5-star hotel. A competitive salary and comprehensive health benefits are offered.

Benefits

Learning & Development programs

Complimentary nights through the MOstay program

Health and wellness benefits

Competitive salary and benefits packages

Qualifications

• Minimum 2 years in a similar role, preferably in a 5-star hotel.
• Experience in the Middle East and hotel pre-opening is an advantage.
• Detail-oriented and able to multitask effectively.

Responsibilities

• Ensure adherence to corporate policies and standards.
• Manage daily operations of Spa & Wellness facilities.
• Conduct monthly meetings and oversee recruitment and training.
• Assist in budget preparation and analyze financial reports.
• Address guest complaints and deliver personalized wellness programs.
• Develop and promote fitness and wellness programs.

Skills

Customer service skills

Fitness program development

Computer literacy

Communication skills

Education

Tertiary education in sport or fitness management

Job description

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Spa & Wellness Department in Dubai, the Fitness & Wellness Manager is responsible for, but not limited to, the overall membership programs, fitness & wellness colleagues, complimentary guest activities and private wellness programs. In addition, the Fitness & Wellness Manager is to maintain all operations aspects of all fitness & wellness facilities. Fitness & Wellness Manager reports to Director of Spa & Wellness.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

As a Fitness & Wellness Manager, you will be responsible for the following duties:

• Ensure adherence to all corporate policies, SOPs, LQE/MOQA/Forbes standards, and HR strategic guidelines. Support and document learning, development, and training initiatives, maintaining updated matrices and job descriptions.
• Manage daily operations of Spa & Wellness, including pools, fitness centres, and kids club. Handle fitness assessments, member programs, bookings, and wellness activities, acting as the key point of contact for corporate groups.
• Conduct monthly meetings, support colleague career paths, oversee recruitment, scheduling, and training, while ensuring disciplinary procedures and P&C policies are followed.
• Assist in budget preparation, analyse financial reports, conduct monthly inventories, and collaborate on incentive programs to drive business opportunities.
• Address guest complaints, coordinate health consultations, and deliver personalized programs to meet guest needs while ensuring safety and wellness standards.
• Develop and promote fitness and wellness programs, collaborate on marketing efforts, attend industry events, and maintain up-to-date SOPs, systems, and filing for operational efficiency.

As a Fitness & Wellness Manager, we expect from you:

• Tertiary education required, preferably in sport or fitness management.
• Minimum 2 years in a similar role; prior experience in a 5-star hotel is essential; experience in the Middle East and hotel pre-opening is an advantage.
• Strong computer literacy is a must.
• Excellent customer service skills with the ability to understand guest needs independently; clear verbal and written communication in English.
• Capable of conducting personal training sessions and creating membership programs.
• Detail-oriented, well-organized, and able to multitask effectively.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages.

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