First-Line Desktop & Network Support Engineer

Unified Microsystems; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Technical Support Engineer to deliver first line support to customers. This role involves diagnosing and troubleshooting technical issues with various operating systems and ensuring customer satisfaction. Candidates should have proven experience in technical support, excellent problem-solving skills, and a degree in a relevant field. A proactive attitude and ability to work under pressure are essential. Competitive benefits package offered.

Qualifications

• Proven experience as a Technical Support Engineer or similar.
• Excellent problem-solving and communication skills.
• Hands-on experience with various operating systems.

Responsibilities

• Provide first line support to customers.
• Diagnose and troubleshoot technical issues.
• Ensure all issues are accurately logged.

Skills

Problem-solving

Communication

Technical troubleshooting

Customer service

Time management

Team collaboration

Education

Degree in Electronic/Computer Engineering or Computer Science

Tools

Windows 10

Windows Server

Microsoft Office Suite

Linux

Fortinet

Cisco

Job description

A technology solutions provider in Dubai is seeking a Technical Support Engineer to deliver first line support to customers. This role involves diagnosing and troubleshooting technical issues with various operating systems and ensuring customer satisfaction. Candidates should have proven experience in technical support, excellent problem-solving skills, and a degree in a relevant field. A proactive attitude and ability to work under pressure are essential. Competitive benefits package offered.