Female Outlet Supervisor

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a qualified hospitality professional to manage daily operations alongside ensuring exceptional guest service. The ideal candidate will possess a diploma in hospitality and relevant experience in a 4-5 star hotel. Responsibilities include staff training, guest complaint resolution, and maintaining service standards. The position offers a competitive salary, training and development opportunities, and various employee benefits to support a balanced work environment.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement opportunities

Comprehensive health insurance

Employee recognition programs

Work-life balance policies

Provision of uniforms

Participation in social events

Transportation services

Employee wellness programs

Qualifications

• Experience in managing operations within a hospitality setting.
• Strong communication skills to liaise with guests and staff.
• Ability to train and develop employees.

Responsibilities

• Manage daily operations and ensure adherence to service standards.
• Conduct briefings and training for staff.
• Handle guest complaints and maintain quality of service.
• Assist in inventory management and equipment maintenance.

Skills

Hospitality knowledge

Guest complaint handling

Inventory management

Team leadership

Education

Diploma or degree in vocational hospitality

Job description

Main Duties and Responsibilities

• To ensure that the Outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the Outlet is adequately equipped.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning storage and careful use of all operating equipment and supplies.
• To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager.
• To attend all meetings as required by Executive Management.
• To ensure that the Outlet is kept clean and organized both at the front as well as the back of house.
• To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
• To conduct daily pre shift briefings to employees on preparation service and menu.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints requests and enquiries on food beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the Outlet cashiering procedures are strictly adhered to.
• To assist in the revision and updating of the Outlet Departmental Operations Manual on an as needed basis.
• To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
• To assist in planning and organizing festive food promotions within the Outlet manager.
• To maintain the Daily Log Book.
• To assist in planning the Outlet weekly roster and work schedules to ensure that the Outlet is adequately staffed to handle the level of business.
• To maintain the Outlet bulletin board.
• To submit all guest/employee incident reports.
• To report lost and found items.
• To issue repair and maintenance job orders to ensure the proper maintenance of the Outlet.
• To maintain a good rapport and working relationship with employees in the Outlet and all other departments.
• To undertake any reasonable tasks as assigned by the Food and Beverage Department.
• To assist in the training of employees ensuring that they have the necessary skills.
• To perform their duties with the maximum efficiency and in the most productive manner.
• To conduct and/or contribute to regular departmental Communications Meetings.
• To attend training and meetings as and when required.
• To ensure rosters are posted and timesheets submitted on time.
• Terms and conditions of employment local legislation and company/hotel policies and procedures.
• To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
• To conduct employee yearly performance appraisal.
• To identify and develop young talents within the organization for future potential growth within the group.
• To carry out monthly quarterly bi yearly yearly inventory of operating equipment.

Qualifications

• Diploma or degree in vocational hospitality
• 34 years experience in 45 star Hotel

Additional Information

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• WorkLife Balance:
  • Policies and practices that promote a healthy work life balance including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events teambuilding activities and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work: No

Employment Type: Fulltime