FC IT Manager OTS

Amazon; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading e-commerce giant in Dubai seeks an experienced IT Manager to oversee the Fulfillment & Operations IT team. The role involves resolving complex IT issues in a 24/7 environment, managing staff and budgets, while driving technological innovation and operational excellence. Candidates should possess a strong technical background, proven leadership skills, and a track record of effective problem-solving in logistics operations. Occasional travel may be required.

Qualifications

• 4 years of experience leading technology teams in IT management roles.
• Experience in Linux/Unix and Microsoft Windows support.
• Familiarity with LAN/WAN networking and infrastructure.

Responsibilities

• Oversee IT maintenance and troubleshooting to meet Amazon policies.
• Lead incident requests and change management processes.
• Manage the IT budget and develop staff technical skills.

Skills

Leadership

Project Management

Analytical Problem Solving

Networking

IT Budget Management

Customer Relationship Management

Education

Technical bachelor's degree in a relevant discipline

Tools

Linux/Unix

Microsoft Windows

Cisco

Job description

We are Amazon; we pioneer.

Since opening in 1995 we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer‑centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team in DXB3 FC based in Dubai UAE who keep our busy Fulfillment Center and its child site(s) running. These facilities are 24/7 production environments where we handle and coordinate our huge fast‑moving inventory of products. You and your team will keep our Fulfillment Center and its child site(s) running smoothly by resolving complex hardware, software, server and infrastructure issues.

Responsibilities

• Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
• Lead the coordination of incident requests and change management to strict Service Level Agreements (SLAs).
• Coordinate and oversee your team’s projects as you support technical tasks; ensure everyone takes real IT ownership and effective reporting while working towards efficient internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle and encourage support and facilitate IT skill development of Fulfillment Center staff.
• Lead people hours and shifts: staff and team scheduling.
• Inspire continuous improvement of all IT team processes and initiatives; drive operational excellence.
• Act as onsite FC IT Manager reporting to the Regional IT Manager; maintain presence at the warehouse facility, lead IT operations and engage stakeholders for rapid response to critical IT requirements.
• Provide regular status updates to leadership while implementing proactive strategies for risk mitigation.
• Support team members through engagement, guidance on task management, career development opportunities and technical challenges.
• Build and maintain strong customer relationships by identifying and addressing potential issues early, ensuring timely resolution and fostering trust through consistent communication and reliable service delivery.
• Occasional travel will be required.

A day in the life

• Analyze key performance indicators (KPIs) across multiple areas including support ticket metrics, asset management data, KTLO operations and compliance measurements.
• Participate in daily stand‑up meetings and team briefings to discuss and prioritize critical tasks and initiatives.
• Drive innovation by leveraging the team’s expertise and capabilities to deliver high‑quality solutions that meet or exceed customer expectations in a timely manner.

Qualifications

• 4 years of leading technology teams as an information technology operations manager.
• Technical bachelor’s degree in a relevant discipline.
• Previous relevant management experience in an operations or logistics environment as an IT or ICT Manager or an IT Service Delivery Manager.
• Experience in Linux/Unix and Microsoft Windows support.
• Networking knowledge and expertise specifically LAN/WAN and wireless.
• Comfort with IT infrastructure, data cabling and other fundamental aspects of computer facilities infrastructure.
• Experience in developing and managing IT budgets, including staff hardware and software.
• Effective project management skills and ability to engage all levels of company seniority.
• Strong analytical and validated problem‑solving ability.
• Occasional travel will be required.
• A master’s degree in a relevant discipline is a nice‑to‑have.
• Experience leading technical teams both in‑house and remote.
• Understanding of core internet technologies: DHCP, DNS, mail transport, TCP/IP and network file systems.
• Cisco experience and certifications.
• Certifications in Unix/Linux system support and/or Microsoft Windows system support.
• Telecom knowledge including VOIP/SIP as well as mobile technologies.
• Previous help desk / technical support experience and/or Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory and asset management of IT equipment and the overall IT lifecycle.

Required Experience:

Manager

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.