FBO Operations Controller

Luxaviation; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A business aviation services provider in Dubai is seeking an Operations Controller to ensure seamless aircraft arrival and departure, coordinate servicing, and provide exceptional service to VVIP guests. The ideal candidate has two years of experience in the aviation industry, a high school qualification, and strong problem-solving skills. A UAE driving license and fluency in English are required, with additional languages being an advantage. This role offers an opportunity to work in a dynamic environment and support luxury travel operations.

Qualifications

• Minimum two years experience within the Aviation Industry is mandatory.
• Minimum two years experience of Hospitality Experience within Aviation Industry.
• Must hold UAE driving licence.
• Fluency in additional languages (Arabic, Russian or French) is advantageous.

Responsibilities

• Responsible for facilitating the arrival and departure of aircraft and their passengers.
• Coordinate aircraft servicing efficiently and timely.
• Render personal service to VVIP passengers/guests in the FBO.
• Greet and welcome passengers/guests to FBO.
• Process handling files accurately and timely.

Skills

Fluency in written and spoken English

Good Computer skills

Experience in dealing with VIP guests/Passengers

Ability to multi-task

Strong Problem Solving Skills

Education

Minimum high school qualification

Job description

ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

ExecuJet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation (FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

KEY RESPONSIBILITIES

• Responsible for facilitating the arrival and departure of aircraft and their passengers
• Coordinate aircraft servicing in an efficient and timely manner
• Render personal service to VVIP passengers/guests in the FBO
• Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
• Prepare and present crew flight briefs
• Facilitate comfort of passengers/guests and create harmonious atmosphere
• Greet and welcome passengers/guests to FBO
• Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
• Assist with tasks such as loading luggage on/off aircraft and vehicles
• Guide and escort passengers/guests to/from designated aircraft
• Expedite transfer of passengers/guests between aircraft and FBO/limousine service
• Inform passengers/guests upon request, concerning schedules and travel itineraries
• Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well‑being of passengers
• Process handling files accurately and in a timely manner
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• Responsible for facilitating the arrival and departure of aircraft and their passengers

REQUIRMENTS

Education, Experience, Knowledge Skills and Abilities

• Minimum two years experience within the Aviation Industry is mandatory
• Minimum two years experience of Hospitality Experience within Aviation Industry
• Minimum high school Qualification
• Experience in dealing with VIP guests/Passengers
• Must hold UAE driving licence
• Fluency on written and spoken English. Additional Languages Advantageous (Arabic, Russian or French)
• Good Computer skills Basic Word and Excel

Personal Characteristics

• Professional
• Trustworthy
• Ability to multi‑tasks in a faced pace work environment
• Ability to work under time constraints
• Friendly, Calm and polite under difficult situations
• Patient, tolerant and with a positive approach
• Team Player/ Works well without supervision
• Strong Problem Solving Skills
• Excellent Oral Communication Skills