Fashion Consultant

Chalhoub Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail company in Abu Dhabi is seeking professionals to analyze customer data, enhance client relationships, and ensure adherence to visual merchandising practices. Candidates should have strong communication skills in English and Arabic, along with experience in luxury customer service. The role supports a flexible work environment and offers competitive benefits, fostering a culture of growth and diversity.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Strong communication skills in both English and Arabic are required.
• Experience in luxury customer service is essential.
• Proven ability to build long-term relationships with clients.

Responsibilities

• Collect and analyze customer behavior data for business reviews.
• Drive client relationships with an omni-channel approach.
• Ensure adherence to visual merchandising guidelines and SOPs.

Skills

Strong English communication skills

Strong Arabic communication skills

Prior experience with luxury customer service

Experience developing long‑term relationships with clients

Understanding of retail KPIs

Job description

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the group being ranked third in the Middle East and first in Saudi Arabia as a great place to work®.

To keep the innovation journey going, the group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the group to reinvent itself, catalysed by forward thinking and future-proofing. The group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what's working well/what's not working well within the store

What you'll need to succeed

• Strong English communication skills
• Strong Arabic communication skills
• Prior experience with luxury customer service and clientelling
• Experience developing long‑term relationships with clients
• Understanding of retail KPIs and consistent track record of achieving targets

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.