Facilities Supervisor

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major airline and hospitality firm based in Dubai is seeking a Facilities Management professional. This role involves providing operational support for accommodation services, coordinating sustainability initiatives, and ensuring high standards of customer service. Candidates should hold a Bachelor’s degree in Facilities Management or related field and have at least 2 years of supervisory experience in property management. An attractive tax-free salary and travel benefits are included.

Benefits

Tax-free salary

Travel benefits

Flight and hotel discounts

Qualifications

• Minimum 2 years of supervisory experience within property or facilities management.
• Familiarity with Dubai Municipality, Land Department (RERA) processes is an advantage.

Responsibilities

• Provide operational and administrative support for accommodation services.
• Coordinate sustainability initiatives and monitor energy and water usage.
• Maintain accurate records and update asset management systems.
• Reconcile utilities and telecom bills ensuring timely payment.
• Support staff housing processes and respond to employee inquiries.

Skills

Strong English communication skills

Professional telephone etiquette

Understanding of commercial property operations

Education

Bachelor’s degree in Facilities Management, MEP or HVAC Engineering

Tools

Oracle

Bayti

Maximo

Job description

Job Purpose

Emirates Group Facilities Management team, supports our extensive commercial hotels and residential property portfolios. Their aim is to constantly improve customer satisfaction and happiness through dedicated and quality service.

Responsible for supporting back office services, responding to queries in line with company policy. Deliver a high standard of customer services to maintenance and accommodation related inquiries received through phone calls and walk-ins.

In this role, you will:

• Provide day-to-day operational and administrative support, ensuring smooth delivery of accommodation services and timely resolution of employee queries
• Coordinate sustainability initiatives by monitoring energy and water usage, supporting waste-reduction and recycling efforts, and partnering with relevant teams to improve environmental performance
• Assign and monitor contractor work for vacant unit preparation and maintenance, ensuring completion within agreed SLAs and service quality standards
• Maintain accurate records and update systems such as Oracle, Bayti and Maximo for asset management, service requests, and housing allocation
• Reconcile utilities and telecom bills, identify discrepancies, and ensure accurate and timely payment processing
• Support staff housing processes including new joiner allocations, temporary accommodation requests, check‑ins/check‑outs and policy‑related approvals
• Respond to employee walk‑ins and calls professionally, follow up on service complaints, and track service trends for continuous improvement
• Prepare and process purchase requests, invoices and related documents while ensuring compliance with internal controls
• Coordinate with contractors, internal departments and external service providers to resolve operational issues efficiently and enhance customer satisfaction
• Contribute to continuous improvement efforts, highlighting risks and opportunities to strengthen service, efficiency and sustainability outcomes

Qualification

• Bachelor’s degree in Facilities Management, MEP or HVAC Engineering
• Minimum 2 years of supervisory experience within property or facilities management
• Strong English communication skills and confident, professional telephone etiquette
• Good understanding of Dubai’s commercial property operations and maintenance practices
• Familiarity with Dubai Municipality, Land Department (RERA) and related regulatory processes is an advantage

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.