F&B Service - Shift Leader

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Guest Service Expert to provide exceptional service to guests. This role involves setting tables, serving, and maintaining cleanliness while ensuring a memorable dining experience. The ideal candidate has a high school diploma and customer service skills, with the ability to work efficiently in a fast-paced environment. This position offers a diverse and dynamic workplace.

Qualifications

• Ability to stand and move for extended periods.
• Comfortable with lifting objects up to 25 pounds without assistance.
• Competence in following company policies and procedures.

Responsibilities

• Deliver a wide range of services to guests.
• Set tables and interact with guests.
• Maintain cleanliness of work areas.

Skills

Customer service skills

Communication skills

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build a memorable and unique experience with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you hold, there are a few critical elements for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is essential for Guest Service Experts to deliver excellent service for our guests and support our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.