F&B Reservations Sales Agent

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Food and Beverage Reservations Sales Agent. This role requires 1-2 years of experience in luxury hotels, excellent communication skills, and a customer-oriented mindset. You will manage guest inquiries, convert reservations, and enhance the guest experience with a proactive and enthusiastic approach. Join a vibrant team that values sustainable luxury and exceptional service.

Benefits

Competitive salary

Dynamic work environment

Opportunities for career growth

Responsibilities

• Handle inbound calls and online inquiries with professionalism.
• Convert inquiries into confirmed reservations for dining and entertainment.
• Facilitate reservations and respond to guest requests.
• Exhibit enthusiasm and communication skills in guest interactions.
• Participate in meetings and collaborate with the team.

Skills

Excellent communication skills

Leadership and organisational skills

Creative problem-solving

Analytical skills

Customer satisfaction focus

Fluent in English

Education

1-2 years experience in luxury hotels

Tools

Hotel PMS (Opera)

Microsoft Word

Microsoft Excel

Outlook

Job description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is redefining ‘FIVE‑Star’ hospitality and setting the gold standard across the industry.

Join the FIVE Tribe – and get ready to make waves.

Candidate Profile

• A driven self‑starter with excellent communication, leadership and organisational skills.
• Astute creative and critical thinker capable of conceptualising and implementing innovative solutions in a fast‑paced environment.
• Meticulous eye for detail and proactive task execution with precision and finesse.
• Can‑do attitude coupled with a natural flair for ownership, driving highly motivated go‑getter behaviour.

What We’re Looking For

• Previous experience of 1–2 years as a Food and Beverage Reservations Sales Agent in a luxury hotel environment in the UAE.
• Computer literacy with mastery of Word, Excel and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
• Proactive nature with meticulous eye for detail, ensuring every aspect of the operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage guests, FIVE Tribe members and stakeholders.
• Creative problem‑solving and ownership of all duties and tasks, ensuring an unparalleled journey at FIVE.
• Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry‑leading standards.
• Five‑styled visionary thinking, finding creative solutions and taking ownership of duties.
• Impeccable communication skills, both verbal and written, fluent in English. Additional languages are a plus.
• A hands‑on attitude fueled by a can‑do spirit.

Key Responsibilities

• Act as the initial touch point for guests, promptly and professionally handling inbound calls and online chat inquiries with Five‑styled flair.
• Showcase FIVE’s sensational Food and Beverage offerings to convert inquiries into confirmed reservations.
• Utilise exceptional communication skills to facilitate table reservations, dining and entertainment enquiries, and other guest requests.
• Promptly answer telephone calls, greeting callers with an energetic, friendly, courteous tone reflecting the buzzing ‘Vibe at Five.’
• Exhibit unmatched enthusiasm in responding to reservation sales inquiries, resulting in successful bookings across FIVE’s award‑winning food and beverage concepts.
• Effortlessly handle all guests with utmost professionalism, ensuring a flawless reservation experience that aligns with every expectation.
• Provide prompt and efficient service, maintaining the unparalleled luxury allure that defines FIVE.
• Participate actively in weekly and monthly department meetings, contributing to the buzzing dynamic ‘Vibe at Five.’
• Demonstrate adherence to department standards (SOP) and achieve targeted results such as quality calls, swift response times, efficient handling of calls and emails, precision, and adherence to FIVE’s safety standards.
• Respond to all guest queries received through various channels (phone, email, direct connect, etc.) with speed and accuracy, staying true to FIVE’s visionary standards of service.
• Showcase an exceptional grasp of FIVE’s state‑of‑the‑art dining and entertainment concepts and promotions, employing up‑selling techniques to create a first‑in‑class experience that delights guests.
• Respond to emergencies, guest requests and conduct diligent follow‑ups to ensure a Five‑star experience.
• Remain composed and professional during emergency situations, managing calls calmly and following established procedures.
• Adhere to SOPs and service standards, executing duties with sensational flair and ensuring safety policy compliance.
• Collaborate with the FIVE Tribe, embracing a culture of continuous improvement and shared success.
• Execute administrative tasks in a timely manner, document customer interactions and keep records updated.
• Safeguard confidentiality, protect guest information with care and discretion.

The Team

‘FIVERs’ are cultured yet chic, confident yet self‑effacing, and work hard to play even harder. As a FIVE Tribe member, you’ll personify the distinct ‘Vibe at Five’ and apply it to create insta‑perfect experiences for our guests that keep them coming back for more. If you dream of being surrounded by like‑minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further and unleash your next‑level potential.

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality, with its UAE‑based destinations being the first and only hotels in the UAE to obtain the International Renewable Energy Certificates (I‑REC) for achieving 100% renewable electricity in 2022. The company’s science‑meets‑styled ‘sustainable indulgence’ ethos has led to a completely LEED Platinum‑certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3‑Star SPIRE‑rated smart buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 points under LEED v4’s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum certification. FIVE illustrates its commitment to making ‘sustainability without compromise on luxury living’ central to its future vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.