F&B Outlet Lead — Guest Experience & Revenue

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi seeks an experienced individual to manage outlet operations. This role requires overseeing daily service, ensuring guest satisfaction, and maintaining high standards of compliance and quality. The ideal candidate possesses strong leadership and communication skills, a degree in Hospitality Management, and at least 3 years of management experience in food and beverage operations.

Benefits

Competitive salary

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Transportation services

Qualifications

• Minimum 3 years of experience in a supervisory or managerial role in food & beverage operations.
• Strong leadership and communication skills with the ability to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.

Responsibilities

• Manage the day-to-day operations of the outlet, ensuring smooth and efficient service.
• Deliver outstanding guest service by anticipating needs and handling feedback effectively.
• Maximize revenue through upselling, controlling costs, and managing inventory.

Skills

Leadership

Guest Service

Compliance

Communication

Flexibility

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office Suite

Job description

A leading luxury hotel in Abu Dhabi seeks an experienced individual to manage outlet operations. This role requires overseeing daily service, ensuring guest satisfaction, and maintaining high standards of compliance and quality. The ideal candidate possesses strong leadership and communication skills, a degree in Hospitality Management, and at least 3 years of management experience in food and beverage operations.