Executive Lounge Receptionist - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks an Executive Lounge Receptionist to ensure the satisfaction of executive Guests by responding to enquiries and providing information effectively. Responsibilities include welcoming Guests, processing check-ins and check-outs, and maintaining high standards of supplies and services. Ideal candidates will have previous Front Office and Food & Beverage experience, excellent communication skills, and a passion for exceptional Guest service. The position offers a unique opportunity to engage with our esteemed Guests in a luxurious setting.

Qualifications

• Respond efficiently to enquiries and provide information to Guests.
• Assist executive Guests during their stay, managing enquiries and complaints efficiently.
• Maintain high standards of Guest supplies and amenities.

Responsibilities

• Welcome executive Guests on arrival and during their stay.
• Process check-ins and check-outs accurately.
• Stay current with all hotel services and special requests.

Skills

Previous Front Office experience in the hotel, leisure or retail sector

Previous Food & Beverage Experience

Calm, efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Job description

Job Description - Executive Lounge Receptionist - Hilton Abu Dhabi Yas Island (HOT0C70K)

Job Description

Job Number:

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested.

What will I be doing?

As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and Guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Front Office experience in the hotel, leisure or retail sector
• Previous Food & Beverage Experience
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office