Executive Lounge Receptionist

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel on Yas Island is seeking an Executive Lounge Receptionist to provide exceptional service to executive guests. The ideal candidate will have front office experience and a passion for outstanding guest service. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring all guest supplies meet high standards. This full-time position offers the opportunity to work in a dynamic and prestigious hotel environment.

Qualifications

• Previous front office experience in a hotel, leisure, or retail sector.
• Calm, efficient, and organized demeanor.
• Excellent personal presentation and communication skills.

Responsibilities

• Welcome executive guests and assist them during their stay.
• Process check-ins and check-outs accurately.
• Ensure guest supplies and amenities are replenished.

Skills

Front office experience

Food & Beverage experience

Excellent personal presentation

Communication skills

Organizational skills

Customer service passion

Job description

Overview

An Executive Lounge Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.

What will I be doing?

As Executive Lounge Receptionist, you will ensure the satisfaction of executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our guests and must perform the following tasks to the highest standards:

• Welcome executive guests on arrival and assist them during their stay, dealing efficiently with enquiries and any complaints
• Process accurate check-ins and check-outs
• Ensure that all guest supplies and amenities are offered and replenished to the required standards
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• Comply with hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Support your role and the team in an environmentally-conscious manner

What are we looking for?

Skills

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous front office experience in the hotel, leisure or retail sector
• Previous Food & Beverage experience
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in an Executive Lounge in a hotel environment
• Multi-lingual

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations
Hilton Abu Dhabi Yas Island

Schedule
Full-time

Brand
Hilton Hotels & Resorts

Job
Guest Services, Operations, and Front Office

Job Details
Role Level: Entry-Level | Work Type: Full-Time | Country: United Arab Emirates | City: Abu Dhabi | Company Website: http://stories.hilton.com | Job Function: Administrative Support | Sector: Hospitality

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