Executive Director, Hotel Operations

Kerzner International Management; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hospitality group in Dubai is seeking an experienced Executive Director for Hotel Operations to lead a prestigious resort. The role requires overseeing all aspects of Rooms operations, ensuring exceptional guest experiences while driving profitability. Ideal candidates have prior Director-level experience and a degree in Hotel Management. This position offers a competitive, tax-free salary, comprehensive benefits, and opportunities for career growth within a dynamic team.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Qualifications

• Previous Director-level experience in large-scale resorts or hotels.
• Strong interpersonal and leadership abilities.
• High adaptability and self-motivation.

Responsibilities

• Lead the Rooms Division overseeing Front Office, Housekeeping, and Concierge.
• Deliver exceptional guest experiences.
• Manage team of department heads and operational managers.

Skills

Interpersonal skills

Leadership abilities

Budget management

Problem-solving skills

Education

Degree in Hotel Management

Job description

Executive Director, Hotel Operations (18435)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About the role

As Executive Director – Rooms, you will lead the Rooms Division at one of the most prestigious resorts in the region. This senior leadership role oversees all aspects of the Rooms operation, including Front Office, Housekeeping, Concierge, Transportation, and Butler Services. Your mission is to deliver exceptional guest experiences while driving operational excellence, cost efficiency, and profitability. You will manage a team of department heads and operational managers, ensuring that every guest touchpoint—from arrival to departure—reflects the highest standards of luxury and service. This includes overseeing traffic flow at the front drive, coordinating third‑party services, and implementing property‑wide strategies that exceed guest expectations and deliver strong ROI.

• Guest Experience Leadership: Ensure seamless arrivals and departures, maintain Forbes standards, and deliver personalized service that exceeds expectations.
• Operational Excellence: Implement strategies that optimize efficiency, reduce costs, and maximize revenue and EBITDA.
• Compliance & Safety: Guarantee adherence to health, safety, hygiene, and licensing regulations, safeguarding guests and colleagues.
• Financial Stewardship: Achieve budgeted targets for payroll and Rooms costs, monitor financial performance, and identify opportunities for improvement.
• Team Development: Coach and mentor department heads, foster collaboration across teams, and drive engagement through structured communication and training.
• Innovation & Continuous Improvement: Champion operational innovation and encourage a culture of excellence and adaptability.
• Reputation Management: Monitor and manage online platforms such as TripAdvisor and Booking.com to maintain a strong brand presence.
• Asset Management: Oversee capital projects and ensure company assets are maintained to the highest standards.

About You

• Experience: Previous Director‑level experience managing multiple operational functions in large‑scale resorts or hotels.
• Education: Degree in Hotel Management or related field; additional certifications are a plus.
• Skills: Strong interpersonal and leadership abilities; high adaptability and self‑motivation; excellent decision‑making and problem‑solving skills; outstanding communication and customer service skills; ability to manage budgets and deliver financial targets.
• Personal Attributes: Energetic, enthusiastic, and motivational; professional appearance and discretion; multilingual capabilities are desirable.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.