Executive Director - Guest Experience - Jumeirah Group & Corporate

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality company is seeking an Executive Director of Guest Experience to enhance guest offerings across their properties. This role involves creating tailored experiences, collaborating with hotel teams, and ensuring operational feasibility. The ideal candidate will bring 15+ years of leadership in luxury hospitality, with a strong emphasis on high-value clientele. Candidates will enjoy a supportive workplace with competitive benefits and a tax-free salary in UAE Dirhams.

Benefits

Supportive work environment

Learning & Development programmes

Internal mobility opportunities

Colleague discounts on services

Comprehensive healthcare

Paid annual leave

Incentive programmes

Competitive tax-free salary

Qualifications

• 15+ years of leadership experience in global luxury hospitality.
• Strong background in concierge services or luxury travel.
• Expertise in crafting guest journeys for high-value clientele.

Responsibilities

• Enhancing and curating property-specific guest experiences.
• Ensuring experiences align with each property’s business model.
• Developing detailed processes for consistent execution.

Skills

Leadership in global luxury hospitality

Experience in concierge services

Crafting bespoke guest journeys

Leading cross-functional initiatives

Operational management

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job

An exciting opportunity has arisen for an Executive Director of Guest Experience (Programming) to join Jumeirah Group & Corporate.

The main duties and responsibilities of this individual contributor role include:

• Partner with each property’s hotel team to enhance and curate property-specific guest experiences, including both in-house offerings (dining, wellness, recreation) and external experiences (excursions, private events, safaris, cultural, city, or destination-specific activities).

• Ensure all experiences align with each property’s business model (size, scale, and commercial viability) and are operationally feasible to deliver at scale.

• Act as the primary lead in supporting properties to develop detailed, step‑by‑step processes, including operating budgets, pricing, and operational logistics, to enable consistent execution of experiences.

• Identify, explore, and share best‑in‑class industry practices for implementation across the portfolio.

• This is an individual contributor role, requiring a highly hands‑on and execution‑focused approach.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 15+ years of leadership experience in global luxury hospitality, including senior roles shaping guest experience across multi‑property or international portfolios, with the maturity and credibility to influence and gain buy‑in from hotel property teams.

• Experience within concierge services, destination management companies, high‑end DMCs, or luxury travel companies is a strong advantage.

• Demonstrated expertise in crafting bespoke, emotionally resonant guest journeys for high‑value clientele, including VIPs, elite loyalty members, and top‑tier guests.

• Proven ability to lead complex, cross‑functional initiatives that enhance brand positioning, service excellence, and overall guest satisfaction.

• Strong operational background across front‑of‑house and experience functions, with exposure to suites, villas, private residences, or members‑only environments.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax‑free salary paid in UAE Dirhams (AED)