Employee Relations Director - CEMEA

Visa; Dubai; Hybrid; AED 250,000 - 350,000; Full time

Job summary

A leading global payments technology company is seeking an Employee Relations Director for the Central Europe, Middle East, and Africa region. This hybrid role demands significant experience in employee relations or legal expertise and aims to foster a positive workplace environment through effective coaching and consultation on complex employee issues.

Qualifications

• Minimum of 10 years in employee relations or legal.
• Experience in managing complex employee relations.
• Background understanding of local laws and regulations.

Responsibilities

• Provide consultative support for resolving performance management issues.
• Conduct workplace investigations and synthesize data for recommendations.
• Lead cross-functional HR projects and initiatives.

Skills

Communication

Interpersonal Skills

Investigatory Skills

Coaching

Education

Bachelor's Degree

Job description

Visa is seeking an Employee Relations Director for Central Europe Middle East and Africa to collaborate with People Leaders Employees and the People Team to provide consultation on solving complex employee relations issues across all levels of the organization. The ER Leader will serve as a trusted partner to effectively managing complex employee relations providing employee and management coaching internal investigations and policy management.
This role requires a human resources employee relations or legal background and understanding of local legal law and regulations this role requires exceptional communication and interpersonal skills that enables the individual to work successfully across the organization.

KEY RESPONSIBILITIES

Consultative support for the resolution on a variety of matters including performance management and addressing challenging interactions

Work with leaders and employees to establish and maintain a positive work environment which encourages the full use of diverse talents and abilities act as an employee advocate help drive various corporate and division business initiatives

Provide coaching to leaders offering feedback and advice on employee issues in a proactive and compassionate manner

Conduct workplace investigations in complex situations demonstrating effective listening probing and investigatory skills with the ability to synthesize data identify root problems causes and recommend actions to resolve in partnership with Legal and Business Conduct Office

Superior case management experience including the development of investigation plans effective interview techniques note taking recommendations and closure.

Analyze and track ER trends to proactively create a positive organizational culture and builds manager capabilities including external trends and best practices

Foster a clientfocused environment and mindset to ensure delivery of an exceptional employee experience

Provide interpretation of HR policies practices and procedures to employees and managers

Recommend and drive local Employee Handbook and policy updates

Lead and support cross functional HR projects and initiatives as needed

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Minimum of 10 years of experience with the majority of time in employee relations and or legal background
Bachelors degree required

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime