Electronic Gaming Supervisor

Rideongamingllc; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A local gaming center in Ajman seeks a tech-savvy individual to manage daily operations, ensure customer satisfaction, and maintain gaming equipment. The ideal candidate should possess excellent language skills in Arabic and English, along with a strong understanding of gaming hardware and software. Responsibilities include assisting customers, troubleshooting equipment, and organizing events. This role requires a passion for gaming and flexibility to work irregular shifts. Competitive salary and employee discounts offered.

Benefits

Competitive salary package

Employee discounts on gaming sessions

Dynamic gaming-focused work environment

Opportunity to be part of Ajman's growing esports community

Qualifications

• 1-2 years in customer service or technical support role in a gaming cafe preferred.
• Passionate about gaming community and esports culture.
• Willing to work irregular shifts including weekends and holidays.

Responsibilities

• Manage daily operations and provide exceptional customer service.
• Monitor gaming equipment functionality and troubleshoot issues.
• Enforce house rules and ensure a safe gaming environment.
• Assist in organizing gaming tournaments and events.

Skills

Fluent in Arabic

Fluent in English

Strong understanding of PC gaming

Excellent interpersonal skills

Basic knowledge of gaming PCs and consoles

Ability to work independently

Knowledge of networking basics

Job description

We are seeking an independent, tech-savvy gaming enthusiast to immediately join our upcoming gaming center in Ajman, UAE. The ideal candidate will manage day-to-day operations, provide exceptional customer service and ensure seamless gaming experiences for our patrons.

Key Responsibilities

Daily Operations

• Welcome and greet customers in a friendly and professional manner.
• Set up and configure gaming stations (PCs and consoles) for optimal performance.
• Monitor gaming equipment functionality and troubleshoot technical issues promptly.
• Assist customers with game selection, technical problems, and station setup.
• Process payments, handle cash transactions and manage beverage/snack sales.

Technical Support & Maintenance

• Perform basic troubleshooting on gaming hardware and software.
• Maintain gaming PCs, peripherals, and console equipment in excellent condition.
• Report major technical issues and coordinate with technical support when needed.
• Ensure all gaming stations are clean, functional and ready for use.

Customer Experience & Safety

• Enforce house rules and gaming policies to maintain a safe, enjoyable environment.
• Address customer inquiries and resolve complaints professionally.
• Monitor gaming area to ensure proper conduct and equipment usage.
• Maintain cleanliness of gaming stations, common areas and restrooms.
• Assist customers for ordering food & beverages as per customer convenience.

Event Support

• Assist in organizing and managing gaming tournaments and special events.
• Support promotional activities and community engagement initiatives.

Desired Candidate Profile

• Language Skills: Fluent in Arabic and English.
• Gaming Knowledge: Strong understanding of PC gaming, gaming hardware, and popular game titles.
• Technical Skills: Basic knowledge of gaming PCs, consoles (PS5), troubleshooting, and equipment setup.
• Experience: 1-2 years in customer service or technical support role in a gaming cafe preferred.
• Independence: Ability to work independently with minimal supervision and make quick decisions.
• Communication: Excellent interpersonal skills with friendly, approachable attitude.
• Flexibility: Willing to work irregular shifts including weekends, evenings, and holidays.
• Previous experience in gaming center, esports arena, or similar entertainment venue.
• Knowledge of networking basics and gaming setup configurations.
• Passion for gaming community and esports culture.

What We Offer

• Competitive salary package.
• Employee discounts on gaming sessions.
• Dynamic gaming-focused work environment.
• Opportunity to be part of Ajman's growing esports community.

To Apply

Submit your CV with a brief cover letter explaining your gaming experience and technical knowledge.