Ground Dispatcher

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international airline in Dubai is seeking an EK Ground Dispatcher to coordinate aircraft turnaround functions, ensuring timely and safe departures. The ideal candidate will have at least 5 years of airport operations experience, strong leadership capabilities, and the ability to work under pressure. This role offers an attractive tax-free salary and industry-exclusive travel benefits. Join a dynamic team in a fast-paced environment.

Benefits

Attractive tax-free salary

Travel benefits including discounts on flights

Opportunities for career growth

Qualifications

• 5 years experience in Airport Operations.
• Successful completion of Emirates Principles of weight and balance training is a desirable qualification.
• Ability to work at height in a noisy environment.

Responsibilities

• Coordinate functions of each aircraft turnaround.
• Ensure safety compliance standards are practiced by all involved.
• Build and maintain relationships with key flight handling partners.

Skills

Airport Operations experience

Ability to work under pressure

Coaching experience

Leadership capability

Driving license

Education

10 years schooling or equivalent

Job description

Overview

Emirates is the world’s largest international airline and our airport operations are demanding, dynamic environments where everyone has an important part to play in keeping our busy airport on schedule. There are activities happening above and below the wing to ensure our airport operations run smoothly, efficiently and safely.

As an EK Ground Dispatcher, you will coordinate all functions of each aircraft turnaround, driving and motivating those involved to achieve safe and punctual departures of Emirates flights whilst maximising the payload in compliance with all regulatory requirements. Act as the primary point of contact at the aircraft for all Group stakeholders, Government departments, and external agencies such as DNATA, DCA Flight Operations and Service Delivery.

Responsibilities

• The Emirates Ground Dispatcher makes decisions on key operational issues such as the offload of passengers and/or baggage and cargo to ensure that the Emirates flight schedule is maintained in accordance with the published precision timing schedule (PTS). The Dispatcher takes accountability for, and has authority to make decisions on the acceptance of last minute or delayed loads that could potentially delay flight departures. The Dispatcher follows the flight briefing and establishes, in consultation with the Emirates Hub Control Duty Manager, when a delay is acceptable operationally and commercially.
• The Ground Dispatcher is responsible for ensuring safety compliance standards are practiced by all Ground Service providers involved in activities on or around the Emirates aircraft. The Dispatcher is accountable to ensure that any unsafe practices are immediately ceased and reported via Ground Safety Reports so that corrective and preventative actions can be implemented to reduce risk.
• The Ground Dispatcher ensures that all passenger and deadload details are reconciled against actual loading/boarding and accounted for on the flight Load sheet prior to release of the aircraft. The Dispatcher has authority to delay the departure of the flight until all figures are correctly accounted on flight documents.
• The Ground Dispatcher plans a strategy for flight departures prior to commencing any precision timing activities after seeking and interpreting a full flight briefing (e.g. enroute restrictions, flight crew limitations, etc.) via Emirates Hub Control Centre. The Dispatcher conducts a briefing to all stakeholders involved in the flight departure and establishes any operational shortfalls, organising immediate remedial solutions within acceptable standards for an on-time departure.
• The Ground Dispatcher oversees the departure flight process by leading Emirates and DNATA teams with a proactive, 'can-do' approach that inspires colleagues. The Dispatcher continuously seeks to optimize on-time performance and maximize payload, and assesses any anticipated delays to identify opportunities for increased payload revenue and enhanced customer service.
• The Emirates Ground Dispatcher builds and maintains relationships with key flight handling partners, including fueling companies, DNATA, and Emirates flight catering, to identify and recommend enhancements to safety and security procedures. Regularly provides feedback to EKAS Operations Services Management to ensure the airline consistently upholds industry-leading operational standards.
• The Emirates Ground Dispatcher has full autonomy in the allocation of delay codes and timings for any on-schedule departures. This is done by fully investigating PTS schedule failures so that accurate trends can be assessed for future service level improvements.

Qualifications

To be considered for this role, you must meet the below:

• 5 years experience in Airport Operations
• 10 years schooling or equivalent
• Successful completion of the Emirates Principles of weight and balance and/or Advanced Load Control training or external equivalent is a desirable qualification
• Applicants must possess a driving license approved by their home country
• Experience in Airline Handling experience either above or below the wing in one or more core areas such as cargo load control, passenger services, ramp in a major international airport
• Previous experience coaching in a training role is essential
• Ability to work under pressure
• For training role, leadership capability and the ability to act as a role model for new and junior staff is essential
• Ability to work at height in a noisy environment

Compensation and How to Apply

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website: www.emirates.com/careers