EBC Executive - The St. Regis Downtown Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A global hospitality company in Dubai is seeking a skilled individual to join their team. This role focuses on enhancing guest experiences through effective customer service while managing hotel reservations. Candidates should have at least 2 years of related experience and a high school diploma. Responsibilities include resolving guest issues, training staff, and maintaining high service standards. Join a renowned organization dedicated to employee diversity and equal opportunity.

Qualifications

• 2+ years of related work experience in a customer-facing role.
• Ability to handle guest calls and resolve issues effectively.
• Proficient in using office software for reservations and communications.

Responsibilities

• Resolve guest calls and requests, and process reservations.
• Train and motivate team members to enhance service quality.
• Maintain professional interaction with guests and team members.

Skills

Sales techniques

Customer service

Communication skills

Interpersonal relationships

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up‑selling. Determine and give complimentary items to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes and cancellations received by phone, fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record and process all guest calls, requests, questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.