Duty Manager

Sharaf DG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent retail company in Dubai is seeking a Store Manager to oversee specific categories in the store. Responsibilities include managing stock, motivating teams to achieve performance targets, ensuring accurate product display, and handling customer complaints. Ideal candidates should have over 3 years of experience in retail electronics and 1 year of management experience. A graduate with professional certifications in retail management is preferred. This role offers significant responsibilities in a dynamic environment.

Qualifications

• 3+ years of experience in Retail Electronics background.
• 1 year of experience in people management.
• Preferably a graduate with professional certifications in retail management.

Responsibilities

• Manage specific categories in the store including stock, manpower, and productivity.
• Lead and motivate store teams to achieve targets.
• Monitor store activities against predefined goals.
• Ensure correct pricing and stock display.
• Handle escalated customer complaints and queries.
• Train and plan succession for team members.

Skills

Customer Focus

Result Orientation

Team Work

Leading People

Communication

Business Acumen

Problem Solving

Education

Graduate, Professional Certifications in Retail Management

Job description

Job Summary & Purpose:

To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line

Key Performance Areas (KPAs) & Principal Accountabilities:

1. Lead, inspire and motivate store teams to achieve top line target and front end margins
2. Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3. Checking the display and merchandising of stock (e.g. correctness of price ticket)
4. Ensure that the prices changes are updated and reflected correctly on the merchandise
5. Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6. Ensure that the stocks/merchandise are received on time at the floor from inventory
7. Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8. Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9. Tracking the conversion rates at the department level/individual level
10. Responsible for handling and resolving escalated customer complaints and queries
11. Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12. Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
13. Training & Succession planning of the team members
14. Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
15. Check staff’s grooming/discipline and punctuality
16. Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
17. MAMR adherence
18. Conducting One O Ones on a regular basis

Requirements:

Experience (Yrs & Field):

3+ years of experience in Retail Electronics background and 1 year of people management

Educational Qualification:

Preferably Graduate, Professional Certifications Retail Management

Skills & Abilities:

• Customer Focus
• Result Orientation
• Team Work
• Leading People
• Communication
• Business Acumen
• Problem Solving