Dubai Service Hub Specialist — Customer & Operations

ADIB Group; Dubai; On-site; AED 133,920 - 178,560; Full time

Job summary

A leading banking institution in the UAE is seeking a Service Hub Specialist to ensure the smooth delivery of services across multiple branches. The successful candidate will act as the central point of contact for service inquiries while enhancing customer satisfaction and operational efficiency. Required qualifications include a Bachelor's degree and 2-3 years of experience in the banking industry. Strong communication, problem-solving, and familiarity with banking systems are essential for this role.

Qualifications

• Minimum of 2-3 years of experience in the Banking industry, preferably in customer service or operations.
• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Good knowledge of UAE banking practices, regulations & risks.

Responsibilities

• Ensure timely and accurate delivery of assigned services meeting established quality and performance standards.
• Act as the primary point of contact for customers, handling inquiries and service requests.
• Maintain accurate records of all daily and monthly activities and prepare comprehensive reports.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

High attention to detail and accuracy

Adaptability to change and proactive attitude

Proficiency in banking systems and service platforms

Education

Bachelor’s degree in Business Administration, Finance or related field

Job description

A leading banking institution in the UAE is seeking a Service Hub Specialist to ensure the smooth delivery of services across multiple branches. The successful candidate will act as the central point of contact for service inquiries while enhancing customer satisfaction and operational efficiency. Required qualifications include a Bachelor's degree and 2-3 years of experience in the banking industry. Strong communication, problem-solving, and familiarity with banking systems are essential for this role.